Global Learning Manager

4 weeks ago


Uxbridge, United Kingdom Encore Canada Full time

Job Overview

This role will oversee the development and implementation of Global Learning strategies, initiatives, and execution within EMEA, reporting to the Group HR Director, EMEA. At Encore, we strive to create inclusive workplaces that reflect the communities we serve and where every individual has a sense of belonging. Our commitment to diversity, equity, and inclusion fuels innovation, collaboration, and excellence, connecting us to our customers.

Your Role

This position will be responsible for developing an effective learning strategy based on business needs, skill sets, and key competencies. You will evaluate and modify existing and proposed programs, recommend changes, and facilitate implementation. You will collaborate with business stakeholders and corporate departments to ensure alignment and exceptional messaging and communication.

Key Responsibilities

  • Develop a learning strategy based on business needs, skill sets, and key competencies.
  • Evaluate and modify existing and proposed programs, recommend changes, and facilitate implementation.
  • Collaborate with business stakeholders and corporate departments to ensure alignment and exceptional messaging and communication.
  • Create, design, and curate content specific to the EMEA market needs.
  • Implement, develop, and maintain the logistics process of all on-site, online, and on-demand learning programs and certifications.
  • Work with multiple departments to organize regional training events, including sessions setup, cost analysis, logistics, and tracking.
  • Oversee and manage the yearly Global Learning budget for EMEA.
  • Continually improve policies and workflows to make learning a bigger part of the culture, consistent with Global practices.
  • Work with the Global Learning team to complete content translation analysis.
  • Provide data on course completion and learning and development results.
  • Leverage survey systems to send surveys, gather results, and provide detailed analysis of findings, such as ROI.
  • Work within the Global LMS.
  • Serve as the first layer of support for all team members and managers.

Qualifications

  • BS/BA degree in education, teaching, hospitality, or equivalent work experience required.
  • 5 years of business, sales, or customer service experience.
  • Exemplary presentation skills and/or public speaking and demonstrated experience collaborating with key stakeholders.
  • Superior interpersonal skills with the ability to establish and maintain relationships with multiple levels of team members and leadership.
  • Understanding of training needs analysis, development, design, delivery, and measurement.

Competencies

  • Interpersonal Savvy
  • Business Acumen
  • Organizing
  • Problem Solving
  • Process Management
  • Drive for Results
  • Comfort around Higher Management
  • Integrity and Trust
  • Customer Focus


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