Service and Performance Manager

1 week ago


Ashford, Kent, United Kingdom Finning Canada Full time

Job Summary:

We are seeking a highly skilled Service and Performance Controller to join our team at Finning (UK) Ltd. As a key member of our service delivery team, you will be responsible for overseeing a team of engineers and ensuring an excellent customer experience by optimizing resources to meet customer needs efficiently while maintaining a high standard of service delivery.

Key Responsibilities:

  • Understand customer service needs and deliver the appropriate resources to execute requests expertly, driving customer dedication and service growth.
  • Plan and supply resources to ensure fulfillment of customer service needs, utilizing capacity and capability planning.
  • Create service quotes up to £3,000 for service work, PM, or repair work, or service inspection, or when advised by Finsight advisor.
  • Direct management of engineers (4-8), mentoring, addressing performance issues, and carrying regular 1-2-1 sessions in line with dealership policy.
  • Use customer feedback and key service metrics to continually improve the experience and deliver desired business performance.

Requirements:

  • Foundational engineering understanding and qualification.
  • Ideal advanced level of engineering aptitude.
  • Minimum of 3 years' experience in a technical or mechanical engineering role, ideally within construction plant, agricultural machinery, or diesel engines.

Working Environment:

Office-based role with opportunities for career growth and development within Finning.



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