Technical Program Manager

1 month ago

London, Greater London, United Kingdom R3 Full time
About R3 Professional Services

R3's Professional Services team is dedicated to delivering exceptional expertise to our customers, ensuring their adoption of Corda is successful. We engage directly with customers to design, build, deploy, and advise on their Corda journey, guaranteeing long-term capabilities are sustained. Through business consulting, technical solutions, and implementation, we help customers achieve their goals effectively for their business, managing projects ranging from small design POCs to full-end-to-end implementations. Our customers include Central Bank customers who are among the first major economies in the world to launch Central Bank Digital Currencies (CDBC) live in production, as well as large financial institutions, FMIs, Commercial banks, and corporations looking to launch their private digital currency. Our customer-centric and innovative approach to providing services and solutions in the industry allows us to strategically assess our customer's needs and ensure they are set up for success from the beginning of their journey. In addition to working directly with our customers, we strive to collaborate internally with our sales, engineering, and product organizations to provide better tooling, services, and products based on our customers' evolving needs.

Role of PS Technical Program Manager

This role's overall mandate is three-fold: first, take on full accountability and management of multiple workstreams and stakeholder engagement for high-profile, complex PS programs of work. Second, you will monitor and manage programme risks, issues, and dependencies and proactively identify and implement mitigation strategies. Lastly, coordinating cross-functional teams, managing programme timelines and resources, and ensuring successful delivery. Your expertise in blockchain technology, financial systems, and programme management will be crucial in driving the success of R3's transformation program(s).

Key Accountabilities:

  • Ownership of R3's high-profile customer accounts from PS leadership, providing visibility and championing the accounts, ensuring the project follows the appropriate project management methodology and balancing agile software development processes to deliver projects successfully.
  • Ensure all assigned projects are fully managed, taking accountability for delivery, scope, cost projections, and monitoring (including technical and people), resourcing, and ensuring successful implementation with the PS technical team leads and senior leadership team within PS.
  • Management of stakeholders, internal and external, ensuring everyone has clear visibility of any risks, escalations, and significant milestones and progress of projects.
  • Working with the mantra of good work equals more work, constantly looking to provide world-class customer service, and continuously looking at ways to improve.
  • Work with the wider R3 Revenue and PS team to upsell client engagements where appropriate.


Project Management Responsibilities:

  • Accountable for the delivery of a high-profile project or program of work, working with the client(s) and broader teams to take full ownership of the Programme of work.
  • Collaboratively working with project managers to manage the overall program budget and costs.
  • Providing governance and stakeholder management, being the point of contact for all escalations and providing clear visibility to client and internal stakeholders on the progress of work.
  • Responsible for scope and has the ability to initiate change control in the project.
  • Work collaboratively with SMEs within R3, leveraging expertise in R3 technical, legal & regulatory, and sector specialists and be an ambassador for your client within R3.
  • Manage stakeholders' expectations with strong proactive communication developing deep, trusted partnerships with clients and identifying areas for further collaboration.
  • Own and deliver key program management artefacts such as program plans, raid logs, and status reports.
  • Deliver weekly status reports and time tracking, ensuring transparent updates and management of overall delivery health internally and to stakeholders.
  • Continuously and proactively improve the R3 internal program level artefacts, creating re-usable templates and toolsets where possible.

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