Care Service Delivery Lead

2 weeks ago


Torfaen Principal Area, United Kingdom Helping Hands Full time
Care Service Delivery Lead Job Description

We are seeking an experienced Care Service Delivery Lead to join our team, responsible for managing our Live-In Care service. The successful candidate will have strong leadership skills, experience in customer care, and excellent communication skills.

Main Responsibilities
  • Lead the coordination team to ensure seamless customer service delivery
  • Develop and implement strategies to improve care services and customer satisfaction
  • Maintain accurate records of customer and carer interactions
  • Recruit and manage a team of carers
  • Ensure compliance with regulatory requirements and company policies
Requirements and Benefits
  • Proven experience in care service delivery and team leadership
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Competitive salary: £42,000 - £50,000 per annum
  • Generous holiday entitlement, including Bank Holidays
  • Opportunities for ongoing training and development

We are committed to promoting a diverse and inclusive workplace culture, valuing and respecting all colleagues.


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