Care Service Manager

4 weeks ago


Torfaen Principal Area, United Kingdom Helping Hands Full time
About the Role

Helping Hands, a leading provider of Live-In Care services, is seeking an experienced Care Coordinator to join their coordination team. This role is a vital part of the company's success in delivering high-quality care services across the region.

Main Responsibilities
  • Manage customer and carer queries and respond promptly and efficiently.
  • Provide up-to-date information on carer availability, contact details, and support with queries to managers.
  • Maintain accurate records of customer and carer files.
  • Contribute to the recruitment of carers from the UK and internationally.
  • Coordinate placements for carers, ensuring effective matching between customers and carers.
About You

This is a fast-paced environment that requires individuals who are driven, motivated, and possess excellent customer service skills. You will have experience in customer care, complaint handling, and problem-solving, as well as strong attention to detail and organisational skills. Proficiency in Microsoft Word, Excel, and IT literacy in several database systems is essential.

What We Offer
  • No requirement to deliver hands-on care.
  • A competitive salary: £35,000 - £40,000 per annum.
  • 23 days annual leave plus 8 bank holidays.
  • Access to an Employee Assistance programme.
  • A professional, fun, and social team environment.
  • Ongoing mentoring and training opportunities.
  • Eligibility to apply for a Blue Light Card.

Helping Hands values diversity and inclusivity in the workplace, fostering a comfortable working environment for all staff members.



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