Care Service Manager
4 weeks ago
Helping Hands, a leading provider of Live-In Care services, is seeking an experienced Care Coordinator to join their coordination team. This role is a vital part of the company's success in delivering high-quality care services across the region.
Main Responsibilities- Manage customer and carer queries and respond promptly and efficiently.
- Provide up-to-date information on carer availability, contact details, and support with queries to managers.
- Maintain accurate records of customer and carer files.
- Contribute to the recruitment of carers from the UK and internationally.
- Coordinate placements for carers, ensuring effective matching between customers and carers.
This is a fast-paced environment that requires individuals who are driven, motivated, and possess excellent customer service skills. You will have experience in customer care, complaint handling, and problem-solving, as well as strong attention to detail and organisational skills. Proficiency in Microsoft Word, Excel, and IT literacy in several database systems is essential.
What We Offer- No requirement to deliver hands-on care.
- A competitive salary: £35,000 - £40,000 per annum.
- 23 days annual leave plus 8 bank holidays.
- Access to an Employee Assistance programme.
- A professional, fun, and social team environment.
- Ongoing mentoring and training opportunities.
- Eligibility to apply for a Blue Light Card.
Helping Hands values diversity and inclusivity in the workplace, fostering a comfortable working environment for all staff members.
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