Business Transformation Specialist
5 days ago
As a Business Transformation Specialist at Kensington Mortgages, you will play a key role in driving business change and improving business processes. You will work closely with key stakeholders to ensure successful delivery of change projects and initiatives, and lead user acceptance testing to ensure changes function as expected. With a strong background in financial services, you will bring valuable expertise to our team and help us continue to deliver excellence in customer service.
About Us:
Kensington Mortgages is a leading specialist mortgage lender that has been serving the UK market for over 25 years. We pride ourselves on our commitment to customer service and our ability to offer mortgages to individuals who may have been rejected by high street lenders. Our approach is guided by what we call the 'Kensington Difference', which is built around using our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, this approach can make a real difference to people who want to own a property.
Responsibilities:
As a Business Transformation Specialist, your key responsibilities will include leading user acceptance testing, managing communication and stakeholder expectations, planning briefings and training sessions, and coordinating resource needs for deployment with SMEs. You will also be responsible for defining test scope, approving scripts, and ensuring changes function as expected from pre-implementation through UAT execution. Additionally, you will identify and communicate any risks or impacts to project leads, coordinate with the Learning and Development Team to plan relevant training and support, and provide clear communication across the business before, during and after implementation to drive engagement and ensure a smooth transition for customers and colleagues.
Requirements:
To be successful in this role, you will need a minimum of 2 years' experience in a similar financial services organisation. You should also have in-depth knowledge of the UK financial services industry and relevant regulations including MCOB, ICO and OFCOM. Experience of working with multiple teams to deploy projects, strong MI skills for producing, analysing, interpreting data and providing actionable recommendations, self-motivation with excellent influencing skills, capable of engaging people at all levels, exceptional problem solving and decision-making abilities, team player with the ability to deliver results for customers and colleagues in a fast-paced challenging environment, strong collaboration skills with a focus on achieving shared goals, and advanced proficiency in Microsoft Excel, PowerPoint and Word are essential.
Benefits:
We offer a competitive salary and benefits package, including a generous pension scheme, life assurance, and annual leave entitlement. We are committed to helping our employees achieve their career goals and provide opportunities for professional development and growth. If you are passionate about driving business change and improving business processes, and want to make a real difference to our customers, then we would love to hear from you.
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