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Assistant Cafe Manager

2 months ago

Saint Clement, United Kingdom Corserv Full time
About the Role

We are seeking a highly skilled and experienced Assistant Cafe Manager to join our team at Corserv. As a key member of our cafe team, you will be responsible for supporting the management of our cafe, ensuring high-quality food and drink are served to our customers, and providing exceptional customer service.

Key Responsibilities
  • Support the cafe manager in the day-to-day management of staff performance, staff development, and regular appraisals.
  • Be responsible for the day-to-day operation of the cafe in the manager's absence.
  • Develop and implement plans for the development of the cafe, including menu planning and stock management.
  • Maintain accurate records of service user and staff information, including training and annual leave.
  • Order provisions and ensure stock rotation, maintaining clear stock records.
  • Provide a range of baked goods, snacks, and light meals and refreshments to a high standard, in response to customer demand.
  • Work within the framework of Safer Food Better Business and ensure all areas are maintained to a high standard of cleanliness.
  • Work with colleagues to develop and deliver training and work experience programs.
  • Treat people with care, respect, and dignity at all times.
Requirements
  • Level CIEH or equivalent practical experience.
  • Previous experience of managing staff.
  • Proven ability to compile reports and maintain records and basic accounting records.
  • Clear understanding of relevant legislation, such as Health & Safety, GDPR, and Safeguarding.
  • Knowledge and awareness of the barriers faced by disabled people within a workplace.
  • Has undertaken training or has an understanding in how to interact appropriately with people with a learning disability and/or autism.
  • Maintain competence in understanding the needs of people with a learning disability and autistic people, including how to support them in the best way.
  • Demonstrate an understanding of nutrition and the ability to produce good-quality balanced meals.
  • Proven success in devising menus, including catering for those with special dietary needs.
  • Proven experience in maintaining stock records, ordering, and rotating stocks successfully and monitoring deliveries for accuracy.
  • Previous experience of organizing own workload to ensure that deadlines are adhered to, using effective time management techniques.
  • Demonstrate the ability to work as part of a team, to lead, participate, and contribute to team meetings.
  • Evidence of an ability to undertake manual handling activities.
  • Evidence of the successful use of communication skills and ability to be diplomatic.
  • Evidence of an approachable manner and an aptitude for understanding and responding to customers' needs in order to deliver excellent customer service.
About Us

Corserv is committed to safeguarding the welfare of all our service users, clients, and customers. This role is subject to a basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

We are a values-driven organization, committed to being Committed, kind, caring, and compassionate. We strive to be High-quality, reliable, trustworthy, and consistent. We are Collaborative, respectful, connected, and understanding. We are Proactive, flexible, innovative, and problem-solving.