Customer Service Representative
4 weeks ago
About the Role
Reed Talent Solutions RPO for DVSA is seeking a Part-Time Customer Service Representative to join our team. As a Test Centre Associate, you will play a crucial role in providing excellent customer service to candidates taking Driving Theory Tests across the UK.
Key Responsibilities
• Supervise and invigilate tests to ensure a smooth and secure assessment process
• Ensure the test centre meets individual candidate needs in accordance with the Equality Act and our approach to diversity and inclusion
• Handle and report incidents that could impact candidate testing
Requirements
We are looking for individuals who possess:
• Significant demonstrable experience in providing high-quality customer service
• Flexibility in working hours and days, including evenings and Saturdays
• A full UK driving licence (although driving will not be required for all locations)
Diversity and Inclusion
We are committed to creating a diverse and inclusive work environment. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.
What We Offer
Our Test Centre Associate roles offer a flexible working pattern with the potential for additional hours to suit you. Shifts could range from mornings to evenings and weekends. We offer long-term employment stability and the satisfaction of assisting people at a key moment in their lives.
Job Types: Part-time, Zero hours contract
£15 per hour
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