Consultancy Expert

4 days ago


Plymouth, Plymouth, United Kingdom CV-Library Full time

As a key figure in CV-Library's Membership and Consultancy Success Team, you will lead a team providing assistance to Health, Safety, Employment Law and ISO members. Your primary focus will be on ensuring that the service they receive exceeds expectations.

Key Responsibilities:
  1. Lead a team of Membership and Consultancy Success team members to deliver exceptional customer service.
  2. Develop and implement strategies to identify and secure growth with our Advisor members, driving business development efforts aligned with overall company goals.
  3. Collaborate with internal teams to prepare and present regular reports on membership and consultancy activities and outcomes to senior management.
  4. Conduct regular 1-2-1 meetings with team members, providing coaching and feedback to help develop their skills.
Customer Service Focus:
  1. Act as primary contact for all members, directing incoming calls as appropriate or dealing with them yourself (if suitably qualified).
  2. Anticipate the customer's needs and ensure expectations are always exceeded, offering and carrying out service reviews with existing Advisor members.
Sales and Growth:
  1. Identify sales opportunities when communicating with our members, up- and cross-selling as appropriate to drive revenue growth.
  2. Outbound calling to members to generate new business opportunities and exceed sales targets.
  3. Maintain a flexible, positive, can-do attitude and go above and beyond to exceed our customers' expectations.
Administration and Support:
  1. Process training and consultancy bookings on our internal booking system, ensuring seamless delivery of services.
  2. Liaise with our Service Support and Delivery teams to guarantee a first-class service experience for our members.
  3. Update and input records of all contact made on the CRM System, maintaining accurate records for future reference.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience.

This is a full-time role requiring excellent communication skills, attention to detail, and the ability to self-manage a demanding workload.



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