IT Solutions Specialist
1 month ago
The Technical Account Manager role at Vertex IT Solutions Ltd is a commercially focused position that involves aligning the client's IT strategy with services provided by the company. Key responsibilities include:
- Regular client meetings to discuss the current state of their environment, review common issues and areas for improvement.
- Demos and POCs for new technologies.
- Working closely with the client to create an IT strategy.
- Regular updates on industry developments, using experience from other customers, seminars, shows, and vendor material.
Technical Skills
- General infrastructure background, including virtualization, storage, and networking.
- Microsoft operating systems and core services, including Active Directory, WSUS, GPOs, etc.
- VMware vSphere administration, design, and deployment.
- VMware Horizon View administration.
- Veeam Backup and Replication.
- HPE Nimble Storage.
- HPE/Cisco network device administration.
Requirements:
- Good technical skills, as outlined above.
- Good communication skills, both written and verbal.
- Ability to produce clear and concise documentation.
- Ability to work within a team, including supplier and customer staff members.
- Ability to work within process-driven environments, with formal change control and enterprise project delivery methodologies.
Day-to-Day Role:
- Project design and delivery.
- 3rd line support.
- Working closely with the senior TAM/Consultant to develop the IT strategy.
- Attending meetings, presenting ideas and technical concepts to non-technical audiences.
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