IT Solutions Specialist

1 month ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

The Technical Account Manager role at Vertex IT Solutions Ltd is a commercially focused position that involves aligning the client's IT strategy with services provided by the company. Key responsibilities include:

  1. Regular client meetings to discuss the current state of their environment, review common issues and areas for improvement.
  2. Demos and POCs for new technologies.
  3. Working closely with the client to create an IT strategy.
  4. Regular updates on industry developments, using experience from other customers, seminars, shows, and vendor material.

Technical Skills

  1. General infrastructure background, including virtualization, storage, and networking.
  2. Microsoft operating systems and core services, including Active Directory, WSUS, GPOs, etc.
  3. VMware vSphere administration, design, and deployment.
  4. VMware Horizon View administration.
  5. Veeam Backup and Replication.
  6. HPE Nimble Storage.
  7. HPE/Cisco network device administration.

Requirements:

  1. Good technical skills, as outlined above.
  2. Good communication skills, both written and verbal.
  3. Ability to produce clear and concise documentation.
  4. Ability to work within a team, including supplier and customer staff members.
  5. Ability to work within process-driven environments, with formal change control and enterprise project delivery methodologies.

Day-to-Day Role:

  1. Project design and delivery.
  2. 3rd line support.
  3. Working closely with the senior TAM/Consultant to develop the IT strategy.
  4. Attending meetings, presenting ideas and technical concepts to non-technical audiences.


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