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Primary Customer Service Executive
2 months ago
We're seeking an experienced Primary Customer Service Executive to join our team at Tesco's Head Office in Welwyn Garden City. This role is part of our Distribution team, responsible for ensuring timely and efficient delivery of orders to our customers.
Key Responsibilities
As a Primary Customer Service Executive, you will be the first point of contact for internal and external customers, providing exceptional service and support. You will work closely with our Suppliers, Hauliers, Consolidators, Commercial, Supply Chain, and Tesco Distribution Centres to improve and deliver great service levels and customer satisfaction. Your duties will include responding to customer queries, analyzing data to meet KPI targets, and leading change to drive simplification of routines.
Requirements
To succeed in this role, you will need numeric and data analyzing experience, proficiency in Microsoft Office and web-based applications, and the ability to work collaboratively and build solid working relationships. Understanding of Transport/Distribution networks is an advantage.
What's in it for you
As a Tesco colleague, you will enjoy a range of benefits, including a colleague bonus scheme, holiday starting at 25 days plus a personal day, and a retirement savings plan. You will also have access to wellbeing services, an award-winning pension scheme, and much more. We're committed to creating a workplace where everyone feels valued and supported.
