Content Lead Specialist
2 days ago
Job Overview
We are seeking a highly skilled Content Lead Specialist to join our team in Stockport. The successful candidate will be responsible for managing their team's performance, ensuring they meet their daily targets and KPIs with consistent quality.
Key Responsibilities
- Facilitate change and promote ongoing improvement within the department
- Coach team members to reach their full potential and support with their development areas
- Lead the team to meet and exceed agreed KPIs
- Ensure we hit every goal with excellence
- Support with the recruitment of new team members
- Keep track of timekeeping and manage sickness efficiently
- Hold one-on-one performance reviews to identify growth areas
- Perform call observations and offer constructive feedback
- Create, lead and document productive team meetings
- Help to shape and deliver the department's strategic plan
Requirements
- Excellent communication
- Experience in leading a team within a contact centre environment
- The ability to adapt and to drive your team through change management in a positive way
- Experience of working toward and exceeding monthly sales targets
What We Offer
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance - With its own set of rewards and benefits
- Life Assurance - Four times annual salary
About Us
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We're committed to diversity and inclusion because it's good for our employees, for our business, and for society.
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