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Duty Manager
1 month ago
As a Duty Manager at SSP Group, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, while being the go-to person for day-to-day queries.
Key Responsibilities:- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations.
- Guide and support your colleagues, maintaining a safe working and dining environment.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
- At least 6 months experience working as a supervisor in hospitality or retail role.
- Previous experience in a similar role is required, preferably within Coffee and Bakery.
- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
SSP Group is proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
