Technical Publications Hub Manager

3 weeks ago

Bristol, Bristol, United Kingdom Oxford Instruments Full time

We are seeking a highly skilled Technical Publications Hub Manager to lead our technical content authoring services across the Oxford Instruments group. As the Technical Publications Hub Manager, you will be responsible for creating a vision for technical publications at OI, establishing a strategy for its delivery, and setting the standards needed to deliver consistent technical publications to OI's customers.

Key Responsibilities:

  • Build relationships across the OI group of businesses to manage and deliver a project portfolio.
  • Ensure projects have clear content plans, timescales, budgets, resources, and deliverables.
  • Deliver projects to plan, maintaining high content quality standards and full customer satisfaction.
  • Be a point of contact for new technical content requests or improvements.
  • Manage a team of technical authors, based at Severn Beach and adopting a hybrid working style.
  • Develop and maintain content writing and team operating processes. Publish these on the company's Business Management System.
  • Maintain high standards of content quality. Drive team adherence to industry standards with a view to enable the team's competency through certification.
  • Seek opportunities that grow both the organisation and team's capabilities for digital content delivery, i.e., embedded help content, video, and augmented reality in addition to traditional print methods.
  • Identify skills gaps and develop training and/or recruitment plans for the team.
  • Establish a modular content management system with strong version control. Ensure this can be integrated into the business's existing product lifecycle management (PLM) systems.
  • Adhere to business regulatory requirements, specifically in the provision of information for compliance, export control, and health & safety.
  • Effectively communicate and manage all priorities and challenges with stakeholders and the team.
  • Manage internal and external cost drivers, i.e., licensing, 3rd party content suppliers, or consultants.

Requirements:

  • Degree in engineering or technical discipline where English is native language.
  • Or qualification in English language or literature with a demonstratable technical portfolio.

Professional Skills / Abilities:

  • Strong experience working with Madcap Flare.
  • Previous technical author experience.
  • Strong team leadership, performance monitoring, and coaching skills.
  • Experience working with Adobe FrameMaker.
  • Strong planning, budgeting, and resource management skills.
  • Project management skills are a plus.

Personal Qualities:

  • Highly self-motivated.
  • Has a keen eye for detail and seeks clarity when needed.
  • Enthusiastic and agile approach to complex tasks.
  • Can embrace ambiguity, extract necessary information, and define clear objectives.
  • Ability to motivate and influence others, including those without direct line management.
  • Ability to learn new technology and processes quickly.
  • Ability to convey ideas both technically and as best suited to the audience.

Oxford Instruments provides tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Benefits:

Oxford Instruments provides more than just a competitive starting salary. You can also benefit from structured career development opportunities, a healthy work-life balance, private healthcare, a share incentive plan, 25 days of annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can customize based on your needs.

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