Sales Support Coordinator
2 weeks ago
Sales Support Role Overview
The Sales Support Administrator plays a pivotal role in ensuring the smooth functioning of the sales department at NSS Group. This position involves handling a high volume of general sales support requests from the sales department and other stakeholders, contributing to the overall success of the business.
Key Responsibilities:
- General Sales Administration - Handle a variety of general sales administration tasks from across the NSS Group, directed via the central sales support inbox.
- Quotation Management - Manage the quotation process from sales to operations and onwards to the client on behalf of sales management.
- Sales Order Processing - Manage and process sales orders, ensuring accuracy and liaising with various departments to ensure customer orders are processed promptly and accurately.
- Onboarding Process - Upon receipt of purchase orders, commence the onboarding process and create customer detail forms (CDFs) promptly. Handover communication documentation to clients with operational contacts.
- Pricing Documents - Create pricing documents to enable company estimators to accurately price works.
- Communication - Communicate with colleagues and customers to ensure a full understanding of operational requirements, resolving issues in a timely manner. This includes outbound and inbound calls to customers to handle sales opportunities and follow up on quotes.
- Document Management - Maintain folders and company information to ensure organisation and easy location of documentation.
- Sales Initiatives - Contribute to sales initiatives by cleaning raw databases, dealing with, and managing small web enquiries ensuring customers receive excellent communication and accurate proposals.
- Record Keeping - Maintain accurate records and input information into in-house systems like CRM 'Maximiser' and 'Job Watch'.
- System Management - Utilise and maintain the systems to manage the sales pipeline and develop sales opportunities, also maintain accurate records and input information into in-house systems like CRM 'Maximiser' and 'Job Watch'.
- Issue Resolution - Resolve any challenges or issues that arise during the sales process, coordinating with other NSS departments to ensure customer satisfaction.
- Documentation - Complete various company documentation, including Supplier & HSE questionnaires, bid documentation such as pre-qualification and tender forms.
Requirements
- Customer-focused mindset
- Basic commercial understanding of sales process
- Good verbal and written literacy
- Excellent attention to detail
- Experience of Excel is required
- Sound working knowledge of Microsoft Office, Word, PowerPoint, Excel
- Previous experience of dealing with customers
- Ability to work under pressure, independently, and organize own priorities
- Good problem-solving and interpersonal skills
- Have a friendly, helpful attitude
- Willingness to learn and adapt with a flexibility in approach
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