Telephone Enquiry Resolution Expert

3 weeks ago


Liverpool, Liverpool, United Kingdom Equiniti Full time
Career Opportunity in Customer Service

We are currently seeking a highly motivated and ambitious individual to join our Enquiry Centre as a Telephone Enquiry Resolution Expert. This exciting opportunity is based in the heart of Liverpool City Centre, where you will be part of a well-established pension administrator managing over 1.5 million customers across the UK.

As a key member of our team, you will provide exceptional customer service, handling telephone enquiries and resolving issues related to our pension schemes. Your ability to form good working relationships and resolve complex issues will be essential in this role.

The ideal candidate will have excellent communication skills, a competent working knowledge of the pension schemes, and experience in providing first-class service to customers. Full training will be provided, so you can handle every call confidently.

We offer a competitive salary range of £24,000 - £30,000 per annum, depending on experience. In addition to your salary, you will also receive a generous benefits package, including 28 days holiday + Bank Holidays, Buy up to 3 additional days annual leave, Annual performance-related bonus, Eye Care Vouchers, Life Assurance, MyCSP Discount- 7.5% off major retailers, Possible annual dividend, Travel Season Ticket Advance Payment, and Pension Scheme - matching up to 10% contribution.



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