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Credit Control Team Leader

2 months ago

Nottingham, Nottingham, United Kingdom Fabric Recruitment Ltd Full time
Credit Control Team Leader

Fabric Recruitment Ltd is seeking an experienced Credit Control Team Leader to drive their credit control and collections strategy. As a key member of the team, you will lead a dedicated group of Credit Controllers, focusing on optimising credit processes, solving challenges, and collaborating across departments to maximise sales potential and deliver real business results.

Key Responsibilities:
  • Lead, motivate, and develop a team of Credit Controllers to drive performance and achieve targets.
  • Set and monitor monthly targets for the team, providing coaching and feedback to ensure success.
  • Review customer ledgers and ensure all accounts have actionable plans in place to prevent credit risks.
  • Establish criteria for setting credit limits for new and existing customers by analysing financial data and industry trends.
  • Monitor credit-held orders daily, resolving issues with Sales and Credit teams to boost sales performance and customer satisfaction.
  • Act as the face of the Credit Team by liaising with Country Managers, Sales Directors, and Customer Service to resolve credit disputes and escalate issues when necessary.
  • Oversee seasonal order-book procedures and ensure timely allocation of cash, credit notes, and journals to maintain efficient cash flow.
  • Provide monthly management reports on team performance, challenges, and action plans to inform business decisions.
  • Authorise legal action on accounts when collection efforts have been exhausted, ensuring compliance with industry regulations.
  • Conduct appraisals for team members, assisting with development plans and coaching to improve skill sets and career progression.
About You:
  • At least 2 years of credit control experience in an FMCG environment, with a proven track record of success.
  • Ability to collaborate cross-functionally with sales and customer service teams to resolve disputes and drive business performance.

If you're a passionate Credit Control Team Leader or an experienced Credit Controller ready to take on a new challenge, this is an exciting opportunity to join a dynamic team and make a real impact. Apply today and take the first step towards a rewarding career with Fabric Recruitment Ltd.