Accidental Damage Claims Investigator

3 weeks ago


Greater Manchester, United Kingdom First Central Services Full time

We are seeking a skilled Fraud Investigator to join our team at First Central Insurance & Technology Group in Salford Quays, Manchester.

The successful candidate will be responsible for investigating suspected fraudulent Accidental Damage claims by conducting telephone interviews with customers and gathering crucial information. They will also collaborate with internal colleagues, stakeholders, and third-party suppliers to evaluate and investigate evidence, enabling them to make an informed decision on each claim.

Key Responsibilities:
  • Manage a portfolio of suspected organised/opportunistic accidental damage claims in accordance with our claims handling procedures, reserving philosophy, and SLAs.
  • Conduct telephone interviews with customers as well as engaging external suppliers including accident investigators, motor engineers, and panel solicitors.
  • Conduct open source and desktop enquiries utilising various databases (CUE, HPI, MIAFTR) as well as liaising with accident investigators, insurers, engineers, and law enforcement agencies.
  • Assessing evidence including intelligence, Police reports, and engineering evidence as part of the investigation process.
Requirements:
  • Proven track record of managing a caseload with adherence to SLAs.
  • Strong understanding of FCA, Consumer Duty, and FOS.
  • Good understanding of motor insurance industry.
  • An understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy.
  • Strong communication skills, both verbal and written, and negotiation and influencing skills.
  • Analytical skills to identify inconsistencies and trends within the evidence available.
  • Excellent problem-solving skills time-management and organisational skills.
What We Offer:
  • A competitive salary of £35,000 - £45,000 per annum.
  • Flexible working arrangements, with the option to work from home or in the office.
  • Opportunities for professional development and growth within the company.
  • A positive and supportive work environment.

  • Fraud Investigator

    2 days ago


    Manchester, United Kingdom CV-Library Full time

    MERJE is currently looking to recruit a Fraud Investigator for our client, a leading insurance business. This role offers an exciting opportunity to protect the business and customers from fraud in a fast-paced, dynamic environment. £25,000-£29,000 Location: Manchester. Hybrid working available with 1 day per week in the office. The...

  • Claims Investigator

    5 days ago


    Manchester, United Kingdom Exchange Street Claims ltd Full time

    Job DescriptionCasualty/Liability Claims Technician Hybrid (CD-35)This role involves using technical knowledge and experience to investigate liability claims for Employers & Public Liability, providing exceptional customer service and reporting findings in compliance with client requirements/service standards.The successful candidate will be responsible for...


  • Manchester, United Kingdom Enable recruitment Full time

    **Salary up to £32,000**: - **Annual Performance Bonuses**: - **Professional Qualifications Development** **What you'll be doing?** - Servicing Personal Injury, Credit Hire and Accidental Damage claims alongside cradle to grave valued typically upto 100k. - Review, consult and manage policyholder cover disputes to suitable outcomes. - Coordinate and...

  • Motor Claims Handler

    6 months ago


    Manchester, United Kingdom Auto Claims Assist Ltd Full time

    **Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...

  • Motor Claims Handler

    6 months ago


    Manchester, United Kingdom Auto Claims Assist Ltd Full time

    **Roles and Responsibilities** - Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers - Monitoring the progression of live commenced hire cases - Monitor the progress of repairs to the customers’ damaged vehicles - Monitor the progress of claims where customers’ damaged vehicles...


  • Manchester, United Kingdom Indesure Recruitment Full time

    Exciting Opportunity for a Marine Surveyor - ANYWHERE IN UKWe are seeking a dedicated professional to investigate and manage marine cargo and freight liability claims. This role involves examining the logistics practices of cargo owners and carriers, determining the cause of losses, and ensuring policy coverage.Key Responsibilities:Investigate cargo losses...


  • Manchester, United Kingdom CV-Library Full time

    Motor Claims Handler £25,000 - £35,000 salary No weekends! MCR Centre with great office space Training & Upskilling provided We are closely partnered with a successful Underwriting Agency based in Manchester City Centre who specialise in Motor Insurance. They have impressive growth plans, infrastructure and a fantastic office setup that we have...


  • Manchester, United Kingdom Private Investigator Herne Bay Full time

    Job DescriptionWe are seeking a skilled Financial Crime Investigator to join our Counter Fraud Services team in Manchester or West Sussex. The ideal candidate will have excellent skills in gathering evidence and handling a caseload of fraudulent claims.The successful candidate will work as part of a growing, innovative team responsible for protecting the...


  • Manchester, United Kingdom MB Group Full time

    This is a key role for our client who are looking to expand their Insurance Fraud Investigations team with the appointment of an **Insurance Fraud Investigator **to cover the NW of England area. This role is to complete field and remote investigations into property insurance claims This role will be remote / field based Monday to Friday In return, the...


  • Manchester, United Kingdom Private Investigator Herne Bay Full time

    We're Private Investigator Herne Bay, an innovative, market-leading insurance company.Data drives us, fueling our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise, making us stand out and helping us succeed.We're looking for Fraud Investigators to join our Counter Fraud Services team,...


  • Manchester, United Kingdom Exchange Street Claims ltd Full time

    Senior Claims Handler Commercial Property Job DescriptionWe are seeking a talented Senior Property Claims Handler to join our successful Commercial Claims team in Manchester. The ideal candidate will work alongside adjusters to achieve successful claim conclusions, manage claims technicians and provide operational, analytical and negotiation skills.Key...


  • Manchester, United Kingdom Exchange Street Claims ltd Full time

    Job Summary:We are seeking an experienced Senior Property Claims Handler to join our team in Manchester. The ideal candidate will have a proven track record of success in commercial property claims, with excellent analytical, negotiation and communication skills. They will be responsible for supporting adjusters, managing claims technicians and collaborating...


  • Manchester, United Kingdom Private Investigator Herne Bay Full time

    About the RoleAs an Insurance Fraud Detection Specialist, you will be responsible for carrying out thorough investigations and gathering evidence on suspected fraudulent claims for personal injury, vehicle damage, and credit hire. You will conduct telephone interviews with customers, engage external suppliers, and assess evidence to identify inconsistencies...


  • Manchester, United Kingdom AIG Full time

    Unlock Your Potential as a Complex Liability and Damage Resolution Expert with AIGWe are seeking an experienced Complex Liability and Damage Resolution Expert to join our team. In this role, you will handle complex motor claims, including third-party property damage and bodily injury. Your goal will be to provide exceptional customer service while ensuring...


  • Manchester, United Kingdom Exchange Street Claims ltd Full time

    About the RoleWe are seeking an experienced Casualty/Liability Claims Technician Hybrid to join our team at Exchange Street Claims ltd.In this role, you will use your technical knowledge and experience to investigate liability claims for Employers & Public Liability, report findings, and provide exceptional customer service.Key Responsibilities:Investigate...


  • Manchester, United Kingdom AIG Full time

    Become a Motor Injury and Property Claims Professional with AIGWe are seeking an experienced Motor Injury and Property Claims Professional to join our team. In this role, you will handle complex motor claims, including third-party property damage and bodily injury. Your goal will be to provide exceptional customer service while ensuring timely and...


  • Manchester, United Kingdom Exchange Street Claims ltd Full time

    Job OverviewAs a Casualty/Liability Claims Technician Hybrid, you will play a key role in investigating liability claims for Employers & Public Liability and reporting findings to clients.You will work closely with clients to understand their needs and provide tailored solutions, ensuring exceptional customer service throughout.Responsibilities and...


  • Manchester, United Kingdom First Central Services Full time

    First Central Insurance & Technology Group is a market-leading insurance company that's committed to reducing fraud risk. As a Fraud Investigator, you'll play a crucial role in protecting our business and customers from the impact of fraud.Job Description:Salary: £40,000 - £50,000 per annum (dependent on experience).Location: Salford Quays, Manchester.Job...


  • Manchester, United Kingdom NJR Recruitment Full time

    **Counter Fraud Claims Handler** **Location: Manchester City Centre** **Attractive Salary and Benefits - 25 Days Holiday plus Birthday Off, Additional Discretionary Days, Excellent Non-Contributory Pension, Private Healthcare, Life Assurance 4x Salary, Annual Bonus, Hybrid-working** Our client are one of the fastest growing insurers in the UK, a Norwegian...


  • Greater Manchester, United Kingdom Barker Munro Recruitment Ltd Full time

    Motor Claims Examiner">In this exciting role, you'll examine and investigate third-party motor claims, ensuring that they are handled efficiently and effectively. You'll work closely with clients to understand their needs and develop solutions to resolve claims promptly.Your expertise in motor insurance claims, FCA requirements, and fraud controls will be...