Accidental Damage Claims Investigator
3 weeks ago
We are seeking a skilled Fraud Investigator to join our team at First Central Insurance & Technology Group in Salford Quays, Manchester.
The successful candidate will be responsible for investigating suspected fraudulent Accidental Damage claims by conducting telephone interviews with customers and gathering crucial information. They will also collaborate with internal colleagues, stakeholders, and third-party suppliers to evaluate and investigate evidence, enabling them to make an informed decision on each claim.
Key Responsibilities:- Manage a portfolio of suspected organised/opportunistic accidental damage claims in accordance with our claims handling procedures, reserving philosophy, and SLAs.
- Conduct telephone interviews with customers as well as engaging external suppliers including accident investigators, motor engineers, and panel solicitors.
- Conduct open source and desktop enquiries utilising various databases (CUE, HPI, MIAFTR) as well as liaising with accident investigators, insurers, engineers, and law enforcement agencies.
- Assessing evidence including intelligence, Police reports, and engineering evidence as part of the investigation process.
- Proven track record of managing a caseload with adherence to SLAs.
- Strong understanding of FCA, Consumer Duty, and FOS.
- Good understanding of motor insurance industry.
- An understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy.
- Strong communication skills, both verbal and written, and negotiation and influencing skills.
- Analytical skills to identify inconsistencies and trends within the evidence available.
- Excellent problem-solving skills time-management and organisational skills.
- A competitive salary of £35,000 - £45,000 per annum.
- Flexible working arrangements, with the option to work from home or in the office.
- Opportunities for professional development and growth within the company.
- A positive and supportive work environment.
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