Strategic Resource Planning Lead
1 month ago
About the Role
We are seeking a highly skilled and experienced Strategic Resource Planning Lead to join our team at Johnson Controls. As a key member of our UK&I Service operations, you will be responsible for driving, leading, and managing the overall Workforce Management, Resource Planning, and MI function.
Key Responsibilities
- Develop and implement strategic resource planning aligned with our organisation's and operational objectives.
- Establish detailed forecast models based on customer demand, growth pipelines, and business change.
- Creation and monitoring of accurate resource capacity and workloads.
- Development, implementation, and oversight of robust scheduling activity to ensure service delivery.
- Development of comprehensive operational MI that informs and supports decision making.
- Development, managing, and monitoring the commercial and budgetary performance of the operations, maximising opportunities, and minimising costs.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
What We Look For
- Experience of successfully working in and delivering Resource Planning in a Service environment at a senior level.
- Demonstrable experience of planning for both Field and Contact Centre environments.
- Role models excellent people management, leadership, coaching, and motivational skills.
- Ability to deliver in a demanding environment.
- Experience in effectively managing a range of tasks and priorities, simultaneously.
- Proven record in excellent facilitation, communication, and engagement at multiple levels.
- Ability to engage, challenge, and influence stakeholders.
- Experience of working with onshore and offshore contact centers.
- Commercially astute.
- Excellent root cause analysis, problem-solving, and troubleshooting skills.
Join Our Team
At Johnson Controls, we offer a collaborative and dynamic work environment that fosters growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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