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Data Centre Operations Service Planner

2 months ago

London, Greater London, United Kingdom Telehouse Full time
Job Overview:

The Data Centre Operations Service Planner will provide support in planning and coordinating all maintenance requests and workflows, as well as general administrative assistance to the Data Centre Operations Department. Utilizing the Computer Aided Facilities Management (CAFM) Software System and acting as a System Administrator for the CAFM software.

Key Responsibilities:
  • To create high-level plans/maintenance schedules for activities taking place across the data centre campus.
  • To monitor and track department projects and report on progress, highlighting risks and possible delays. This involves keeping the Planning Manager informed about milestones ensuring projects stay on track.
  • To support in the preparation of customer audits and providing evidence on maintenance activities and completed works to demonstrate end-to-end close-out.
  • To update daily FM shift attendance register providing highlights of gaps in attendance.
  • To support the auditing of the CAFM system to ensure the integrity of the data held within the CAFM system is up-to-date and accurately maintained, at all times.
  • To review assets (current and new) created on CAFM to ensure the correct set up of contractual planned works for third-party sub-contractors and current FM provider.
  • To ensure newly handed over assets are correctly set up on the CAFM system, for example, naming convention, location, PPM frequency and Instruction sets.
  • To ensure 3rd party service reports are received against each scheduled maintenance task, track against maintenance schedule highlighting gaps and risk.
  • To liaise with DC Ops team to review completed works to ensure the smooth approval of the monthly FM billing application.
  • To support the wider DC Ops team in processing orders.
Requirements:
  • Experience in project planning/scheduling and reporting.
  • Experience in the data centre sector or telecommunications.
  • 2-4 years of experience in a Facilities Maintenance co-ordination role.
  • Knowledge and/or experience working in an ITIL environment.
  • Preferably experience in Asset Management.
  • Excellent planning skills.