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Customer Service Representative

2 months ago

Burnley, Lancashire, United Kingdom Cummins Mellor Recruitment Full time
Customer Service Advisor

We are seeking a highly motivated individual to join our customer service team in Burnley. As a Customer Service Advisor, you will play a crucial role in delivering exceptional customer service and developing our customer base.

Key Responsibilities:
  • Coordinate customer product selection, advising on product, stock levels, delivery times, and sampling.
  • Proactively handle customer feedback and communications.
  • Seek opportunities to engage with and develop customer relationships, such as new product information, sampling requests, and CRM updates.
  • Maintain awareness of your customer base.
  • Ensure orders are administered accurately and dispatched promptly.
  • Onboard new customers.
Requirements:
  • Experience in sales administration or internal executive-type roles.
  • Passion for delivering exceptional customer experiences.
  • Proficiency in using CRM systems, bespoke software, and Microsoft Suites.
  • Able to learn and retain vast product and service knowledge.
  • Attentive to detail and accurate.
  • Flexible and adaptable towards new developments, particularly IT systems-based improvements.
  • Confident, friendly, and professional communication skills.
  • Organized.
What We Offer:
  • Competitive pay.
  • Training, development, and promotion opportunities.
  • Monthly 1-2-1 support.
  • 25 days holiday plus 8 bank holidays.
  • Pension with Royal London and Royal London's profit share.
  • Financial well-being support.
  • Up to 4 weeks of company sick pay.
  • On-site parking (free).
  • Electric car salary exchange scheme.
  • A fun and supportive atmosphere with regular social events.