Service Delivery Manager for Midlands Care Services

1 day ago


West Midlands Combined Authority, United Kingdom Ambient Support Limited Full time
Job Overview

Ambient Support Limited seeks an experienced Service Delivery Manager to lead our Midlands care services, ensuring high-quality support for individuals with learning disabilities and mental health needs.

About the Role

The successful candidate will oversee the day-to-day operations of our Midlands service clusters, guaranteeing 24-hour staff cover, 365 days a year. This includes proactively identifying, escalating, and managing potential risks, as well as safeguarding situations from referral to local authorities.

The Service Delivery Manager will also be responsible for stakeholder management across the group of identified services, including handling complaints and serving as the first point of contact for families, social workers, and other professionals.

Duties and Responsibilities
  • Manage the finances of each person being supported, including supporting people to withdraw cash as needed, paying utility bills and rent, and conducting holiday financial risk assessments.
  • Lead, develop, empower, and engage your team to do their best work, creating an environment that promotes Ambient Support as a great place to work.
Requirements
  • Possess a Care Certificate, Diploma in Health and Social Care, or related qualification (Level 3 QCF or willingness to undertake).
  • Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
  • Have or be prepared to embed the service model associated with the customer group you are working for.
Benefits
  • Flexible working, enabling work-life balance.
  • Training and development opportunities.
  • 'Refer a Friend' bonus scheme.
  • 'Season Ticket' loan & 'Bike to Work' schemes.
  • 30 days annual leave, inclusive of Bank Holidays.
  • Membership of Health Service Discounts scheme.
About Ambient Support Limited

Ambient Support Limited is a registered UK charity with over 25 years' experience in providing care and support services for older people, people with mental health needs, and people with learning disabilities.

The estimated salary for this role is £26,600 per annum.



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