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Pool Bar Manager
2 months ago
Chewton Glen, a renowned luxury hotel, is seeking a highly skilled and experienced Spa Cafe Manager to oversee the daily operations of the Pool Bar. As a key member of the Food and Beverage team, you will be responsible for ensuring exceptional customer service, managing staff, and driving revenue growth.
Key Responsibilities- Manage the day-to-day operations of the Pool Bar, ensuring smooth service delivery and high standards of quality.
- Lead by example, demonstrating a commitment to 5-star service and inspiring your team to deliver exceptional experiences for guests.
- Develop and implement new ideas to enhance the Pool Bar's offerings, driving revenue growth and increasing customer satisfaction.
- Prepare and serve a range of beverages, light bites, and healthy dishes from the Pool Bar kitchen, ensuring consistency and quality.
- Act as the primary point of contact for troubleshooting and problem-solving, resolving issues promptly and professionally.
- Prepare staff rotas and manage holiday cover, ensuring adequate staffing levels and minimizing downtime.
- Ensure the kitchen operates in accordance with food hygiene regulations and guidelines, maintaining a clean and safe environment.
- Attend daily meetings to understand guest requirements and special requests, adapting the service to meet their needs.
- Develop and implement promotional ideas to generate revenue and create a buzz around the Pool Bar.
- Proven experience in a management role within a cafe or restaurant environment.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Barista experience is essential, with a strong understanding of coffee preparation and presentation.
- Ability to work calmly under pressure, maintaining a high level of organization and attention to detail.
- Experience in delivering training, writing rotas, and managing staff is highly desirable.
- Proactive and passionate about delivering exceptional customer service and hospitality.
- Keen eye for detail and flexible attitude, with a willingness to adapt to changing circumstances.
