Executive Director of Coffee Operations

2 weeks ago

Glasgow, Glasgow City, United Kingdom Blank Street Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our coffee shops in Glasgow, Scotland. As a General Manager, you will be responsible for building a world-class business and team within your neighborhood, overseeing and being held accountable to 4-5 Blank Street locations.

Key Responsibilities
  • Help hire and support a cohesive team of Baristas aspiring to be future General Managers
  • Ensure our baristas are working towards delivering on our company goals while maintaining our cultural standards
  • Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill
  • Maintain elite operating standards across your locations
  • Manage schedules and timeliness of the team
  • Learn and adhere to our product, service and brand training playbooks
  • Ensure all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage
  • Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
  • Maintain health standards at all times
  • Accurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management
  • Assist the management team in creating and implementing strategies to grow our loyal customer base
  • Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.
Requirements
  • 3-4 years of experience leading operations in high-growth hospitality/consumer brands
  • Track record scaling and managing hospitality teams
  • Track record managing inventory and supply chain ordering
  • Highly effective interpersonal and communication skills
  • Hands-on and highly action-oriented
  • Excellent organisational skills and ability to perform under pressure and time constraints
  • Deep knowledge and interest in specialty coffee
What We Offer
  • Private Health Care
  • Discounted gym membership
  • Pirkx Membership
  • A whole lot of Blank Street swag & coffee

Job Type: Full-time

Schedule
  • Weekend availability
Ability to commute/relocate
  • Glasgow, Scotland: reliably commute or plan to relocate before starting work (required)
Application question(s)
  • What will you bring to Blank Street as a GM?
Work authorisation
  • United Kingdom

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