Collections and Recoveries Professional
19 hours ago
Job Description:
We are seeking a highly skilled Collections and Recoveries Professional to join our team at CONNECT RECRUITMENT CONSULTANTS LIMITED. The successful candidate will be responsible for collecting debts from terminated accounts through customer negotiation or managing third-party partners. This role requires strong communication skills, attention to detail, and the ability to work under pressure.
About the Role:
This is an exciting opportunity for a motivated individual to join our team as a Collections and Recoveries Professional. The role involves:
- Recovering assets from terminated accounts
- Leveraging collateral into payments
- Managing relationships with third-party partners
Responsibilities:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
- Prepare appropriate documentation to instruct an external agent
- Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines
- Establish and manage third-party relationships with specialist agents, solicitors, and trace specialists if required
- Review SLA adherence and performance reports (in conjunction with the Manager)
Requirements:
- Minimum of A levels or equivalent
- Experience in the automotive or consumer finance industry preferred
- A minimum of 1 year's experience in a Collections or Recoveries role preferred
Salary: £25,000 - £35,000 per annum
Benefits:
The successful candidate will receive a competitive salary of £25,000 - £35,000 per annum, depending on experience. They will also have access to ongoing training and development opportunities to help them progress in their career.
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