Resident Liaison and Occupancy Lead

4 weeks ago


Solihull, Solihull, United Kingdom Royal Star & Garter Full time

We are seeking a highly skilled Resident Liaison and Occupancy Lead to join our Central Services team at Royal Star & Garter. This role will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care and ensuring a warm and receptive experience for veterans and their partners with our Homes.

The successful candidate will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

The key responsibilities of this role include:

  • Coordinating and managing the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.
  • Conducting comprehensive assessments of individuals' needs in collaboration with our Homes, social workers and healthcare professionals.
  • Identifying suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work autonomously and as part of a team. They will also have a strong understanding of the needs of veterans and their families, as well as the ability to work with local authorities and social workers.

We offer a comprehensive training and support programme, as well as excellent benefits. If you are passionate about supporting veterans and their families, and have the skills and experience to succeed in this role, we would love to hear from you.



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