Electricity Settlements Specialist

4 weeks ago

Leeds, Leeds, United Kingdom ENGIE Full time

About the Role

The Electricity Settlements Specialist will be responsible for validating and accepting electricity data into the billing system, ensuring accurate data enters electricity settlements. This role requires a strong understanding of the customer lifecycle and interdependencies between Billing and Market Operations and interfacing departments.

Key Responsibilities

  • Ensuring reads are obtained from customers' premises in line with industry targets
  • Monitoring and resolving issues preventing data collection from half-hourly sites
  • Validating data prior to its acceptance in the billing system
  • Where necessary, entering actual data into the billing system
  • Where necessary, calculating estimated data and entering this into the billing system
  • Awareness of the importance of settlement performance in line with industry targets
  • Ensuring reads are received and correctly communicated into industry settlement processes
  • Ensuring volumes in settlement match the consumption used at customers' premises
  • Organising meter compliance inspections in order to comply with relevant industry codes
  • Engagement with third-party service providers to ensure information is received and site work is completed in line with industry timescales
  • Processing and resolution of data aggregator exceptions
  • Raising trading disputes where settled data is incorrect

Requirements

  • Understanding of the customer lifecycle and interdependencies between Billing and Market Operations and interfacing departments
  • Proven record of excellent customer service
  • Able to produce effective work within deadlines
  • Practical approach to problem-solving
  • Numerical skills
  • Organisational skills
  • Microsoft Office proficient
  • Process improvement methodology expertise is beneficial
  • Knowledge of the energy industry is preferred
  • Previous industry experience in settlement processes would be beneficial

What We Offer

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE's purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem-solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis, and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

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