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Customer Service Representative
2 months ago
The Learner Recruitment & Reception Officer role is a key part of the RNN Group's customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
Key Responsibilities- Ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
- Provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
- Assist the Group to achieve their mission to provide skills for the future of the students and community through outstanding teaching & learning.
- Previous experience of working in a customer-facing role, and ideally within an education setting, providing information, advice and guidance.
- Excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner.
- Ability to work 2x evenings a week, being able to deal with enquiries appropriately and effectively, under minimal supervision.
- Hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.
- Access to local government pensions scheme.
- Access to the company's gyms, restaurants and salons.
- Staff health & wellbeing and benefits schemes including in-house Occupational Health service.
- Full, part-time and flexible working hours available in many roles.
- Parking available at all of the company's sites.
- Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry-recognised qualifications.
- New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative.
- Recruitment Referral Scheme for all employees worth up to £200 per referral made.
