Complaints Handler

2 weeks ago

Ipswich, United Kingdom Greenbean Full time
Job Description
As a Dispute Resolution Specialist, you will be responsible for handling complaints and price comparison cases to agreed standards. This will involve using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints. You will also develop formal and informal networks throughout the company to facilitate information gathering and proactively contact investors and manage cases, setting expectations and delivering excellent customer service.

Required Skills and Qualifications
To succeed in this role, you will need good discretion and judgment when dealing with a wide range of situations, as well as a positive, empathetic and professional attitude. You will be able to communicate and translate technically complex information so that it is easily understood, and have confidence to use your own initiative and problem-solving skills. Additionally, you will be able to establish and maintain relationships with investors, advisors, and the Ombudsman, and be inquisitive and challenge existing protocols and procedures to ensure they remain fit for purpose.

Benefits
This role offers a comprehensive benefits package, including a competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance. You will also enjoy hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme. Furthermore, you will have access to private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

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