Polish Language Customer Service Specialist
4 days ago
Polish Speaking Customer Service Advisor (Must be able to speak fluent Polish)
Location: Newark
Salary: £24,800 - £25,800
This is a fantastic opportunity for a fluent Polish Customer Service Agent to join a leading employer in the Newark area.
- Answering and responding to incoming telephone calls and emails from Polish and English business customers.
- Providing 1st line technical support and excellent levels of customer service.
- Diagnosing technical faults and providing over-the-phone solutions.
- Escalating technical queries to 2nd line support.
- Salary increase with additional supported languages.
- Salary increase by £1,000 once passed 6-month probation period.
- 28 days of holiday, increasing up to 5 more with each year of service.
- Additional paid day off for your birthday.
- Holiday buy/sell scheme (up to 3 days).
- Sick pay - increasing with the length of service.
- Fluent in both spoken and written Polish and English.
- Excellent telephone manner with good customer service skills.
- Previous customer service experience is essential; technical support experience preferred but not essential as training will be provided.
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