Technical Systems Specialist

3 days ago

Cullompton, Devon, United Kingdom Gregory Group Full time

Job Summary:

The Gregory Group is seeking a skilled Technical Systems Specialist to join its Technology Team. This role will involve designing and implementing system solutions, configuring and maintaining IT systems, and providing technical support to stakeholders.

Key Responsibilities:

  • Owning the configuration, deployment, maintenance, and support of finance and people-related IT systems and applications.
  • Designing system solutions and processes, carrying out system changes, and implementing new capabilities aligned to the business transformation plan or project portfolio.
  • Acting as the system expert, partnering with finance and people-related stakeholders to ensure they are aware of deliverables and provide the necessary support to enable the Technical Systems Specialist to deliver against the roadmap for each relevant system.
  • Optimizing the performance of systems and efficiency of system-driven processes to enable the team to perform to the best of their ability.
  • Managing routine system updates and defining test requirements, writing test scripts, carrying out and coordinating system testing alongside changes, updates, and implementations.
  • Working with the wider Group Technology team to ensure smooth running of systems and relevant dependent services such as integration and reporting.
  • Working closely with the PMO function and assigned Project Managers, updating on task progress and escalating risks or dependencies where necessary.
  • Using the project and task management tool, JIRA, ensuring that tasks are prioritized and kept up to date for visibility across the team and PMO.
  • Maintaining and managing relationships with key external system providers to support either solution delivery or resolution of escalated support issues.
  • Maintaining system-related documentation including process flows, training materials, and support content.
  • Delivering critical care following changes and new implementations and supporting service transition to BAU.
  • Depending on specific systems supported, future participation in the Technology on-call rota may be required (to be discussed at interview).

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