Retail Store Manager

4 weeks ago


Crawley, West Sussex, United Kingdom TUI Full time

About the Role

As a Retail Store Manager at TUI, you will be responsible for leading by example and embodying company values to inspire your team. You will support and develop your team to be proactive, investigate and resolve every question or complaint, and take ownership when necessary.

About the Team

  • You will recruit, nurture and retain top talent while sharing a great amount of fun.
  • You will use customer feedback and insight to spot trends, challenge the way we work, and find new ways to improve customer satisfaction and loyalty to grow our business.
  • You will drive your team to exceed company sales and service objectives, known as 'Smashing your Targets.'

About You

  • You will have a proven passion for leading by example and delivering excellent customer service.
  • You will be a confident and fun motivator with the drive to exceed targets and overcome challenges.
  • You will be skilled to coach, develop and performance manage a team to retain talent.
  • You will have a fair and inclusive management style that understands our people are our most valuable asset.
  • You will be an organised individual who takes pride in their work and responsibility of their own development.
  • You will be confident to balance accounts, comply with company policies and procedures, and responsible for managing every aspect of your store.
  • You will have flexibility to work variable shift patterns each week, including evenings and weekends, in line with customer demand.

About Our Offer

  • You will receive fantastic holiday benefits, including discounts, special offers, and the ability to purchase additional 'TUI time off.'
  • You will have a competitive salary with a commission scheme that rewards you for exceeding targets and discretionary bonus.
  • You will have health and wellbeing support in five key areas – Financial, Health, Social, Community and Career.
  • You will be part of an inclusive environment with a Culture of Care.
  • You will be Disability Confident.
  • You will have investment in your development, starting with an interactive web-based workbook alongside your store induction.
  • You will have a pension scheme and life assurance.

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