Retail Store Manager

5 days ago

Crawley, West Sussex, United Kingdom Deichmann Full time
Deichmann Retail Supervisor Job Description

Job Title: Retail Supervisor

Location: Crawley

Job Type: Part-time, Permanent

Hours: 30 hours per week

Salary: Up to £12.64 per hour + non-contractual, hourly sales commission

About the Role

We are seeking an enthusiastic and passionate Retail Supervisor to join our team in our Crawley store. As a Retail Supervisor, you will play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

You will be responsible for leading and supervising the store team in the absence of the Store Manager, opening and closing the store, and completing associated administrative duties. You will also be responsible for offering excellent levels of customer service, having a strong product knowledge, and leading by example by recommending and promoting complimentary products with each sale.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager
  • Open and close the store, including cashing up and completion of associated administrative duties
  • Offer excellent levels of customer service and have a strong product knowledge
  • Lead by example, by recommending and promoting complimentary products with each sale
  • Assist management in leading the team to achieve store sales targets and KPIs
  • Support team members as and when required
  • Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer
  • Process stock deliveries and store transfers
  • Deal with customer queries and complaints
Personal Characteristics
  • Able to take direction from management regarding additional tasks and duties
  • Previous supervisory experience including cashing up and banking
  • Self-motivated, with a positive, can-do attitude
  • Ability to supervise, motivate, coach and work with a team
  • Strong interpersonal and communication skills
  • Willingness to approach and serve all customers
  • The drive to exceed monthly performance targets
  • Methodical approach to completing daily tasks – including stock SKU management
  • High levels of attention to detail
  • The ability to work both individually and as part of a diverse team
  • The commitment to work 30 hours per week and the flexibility to work any day (Monday - Sunday)

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