Technical Service Assistant

5 days ago

London, Greater London, United Kingdom Getting In Limited Full time

Job Overview:

We are looking for a highly skilled Technical Service Assistant to join our team. As a Technical Service Assistant, you will be responsible for providing 1st line email, phone, and remote support to clients across various locations.

Key Responsibilities:

  • Troubleshoot and resolve IT hardware issues in a timely and efficient manner.
  • Liaise with vendors to ensure prompt resolution of technical issues.
  • Work collaboratively with senior engineers to resolve complex technical problems.
  • Provide training and maintain documentation to maximise system utilisation.
  • Deliver excellent customer service and be willing to go the extra mile.

Requirements:

  • Communication skills: Excellent written and verbal communication skills are essential for this role.
  • IT skills: A solid understanding of IT principles and concepts is necessary for success in this position.
  • Attention to detail: Ability to pay close attention to detail when resolving technical issues.
  • Organisation: Strong organisational skills are required to manage multiple tasks and priorities.
  • Customer care: Excellent customer service skills are essential for delivering high-quality support.
  • Problem solving: Ability to think critically and resolve complex technical problems.
  • Presentation: Good presentation skills are required for communicating technical information to clients.
  • Logical thinking: Ability to apply logical thinking when troubleshooting technical issues.
  • Team working: Strong teamwork skills are necessary for collaboration with senior engineers.
  • Initiative: Ability to take initiative and work independently when necessary.
  • Adaptable: Flexibility to adapt to changing circumstances and priorities.
  • Flexible: Willingness to work flexible hours and be available during different time zones.
  • Liaising with external suppliers: Ability to effectively liaise with external suppliers to resolve technical issues.
  • Enthusiastic: Enthusiasm and motivation are essential for success in this role.
  • Positive: Positive attitude and approach to work are necessary for delivering high-quality support.

Training and Development:

The successful candidate will receive comprehensive training and development opportunities, including an ICT (Information Communications Technician) Level 3 Apprenticeship Standard, Functional Skills in maths and English, and A Level 3 IT qualifications. Our Just IT Apprenticeship team will also provide full training and support to increase skills.

Estimated Salary: £22,000 - £28,000 per annum

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