Business Operations Specialist

2 months ago

Southampton, Southampton, United Kingdom Verra Mobility Corp. Full time

About the Role

Verra Mobility Corp. is a global leader in smart mobility solutions. We develop technology-driven solutions to make transportation safer and more convenient worldwide. Our team works with police departments and municipalities across various regions to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for commercial fleets and rental car companies, serving a large customer base.

Job Summary

We are seeking a highly skilled Business Support Specialist to join our team in NSW. As a Business Support Specialist, you will play a vital role in enhancing road safety across NSW by ensuring our Mobile Speed Camera Program runs smoothly and effectively. Your responsibilities will include coordinating deployment sessions, supporting the highest standards of compliance across the program, and conducting workplace inspections.

Key Responsibilities

  • Handle Escalations and Queries: Respond to issues and escalations from the Adjudication Team, clients, Compliance Manager, and Network Operations Centre.
  • Data and Error Management: Monitor pre-verification queues and maintain databases, resolving errors and ensuring data accuracy.
  • Support Operations and Compliance: Assist in recruitment, onboarding, vehicle certification, and ensure compliant operations by reviewing surveillance reports and coordinating with stakeholders.
  • Conduct Assessments and Inspections: Assist in site suitability and risk assessments, conduct WHS inspections, and maintain safety equipment across depots.
  • Report Preparation: Prepare internal and external KPI and SLA reports and communicate program performance updates to managers.
  • Participate in Special Projects: Support special projects like vehicle rollouts, depot activities, and certification days, ensuring smooth operations and service improvements.

Requirements

  • You excel in analytical and problem-solving tasks, ensuring responsibilities are completed to a high standard.
  • Experienced in fast-paced operational and compliance-related roles, you manage confidential information with integrity.
  • Proficient in MS Office and platforms like ServiceNOW, you understand client contracts and service agreements.
  • A valid Australian Driver's License, a commitment to road safety, and a Cert IV in Business Administration (pref) or equivalent compliance support experience are essential.

About Us

Verra Mobility Corp. values diversity and inclusion in the workplace. We encourage and celebrate diversity, and we are an equal opportunity employer. We focus on high performance and drive toward breakthrough outcomes.

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