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Senior Applications Support Analyst

2 months ago

Belfast, United Kingdom Citigroup Global Markets Limited Full time
Job Title: Senior Applications Support Analyst

We are seeking a highly skilled Senior Applications Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical and business support for users of Citi Applications.

Responsibilities:
  • Provide quick resolutions to app issues and drive stability, efficiency, and effectiveness improvements to help us and the business succeed.
  • Handle incidents and problems at a global enterprise level, remaining calm and analytical when faced with major incidents on critical systems.
  • Focus on process improvement to reduce manual touch activities within the process and identify ways to maximize the potential of the applications used.
  • Ensure essential procedures are followed and help define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Be actively involved in and own Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Qualifications:
  • Experience in an Application Support role.
  • Desirable experience in Financial technology & business.
  • Skill Set: Oracle, Microsoft SQL, UNIX.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages or willingness/ability to learn.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools is desirable.
  • Hands-on experience in resolving technical issues.
Education:
  • Bachelor's/University degree or equivalent experience.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.