Hospitality Operations Manager

5 days ago


Canterbury, Kent, United Kingdom YHA Full time
About YHA Canterbury

We welcome you to a unique place of work at YHA Canterbury, offering accommodation to educational and sporting groups from around the world.

Our bustling hostel provides a great opportunity for a motivated individual to join our friendly team as a Duty Manager. The role involves working 25+ hours per week in a short walk from Canterbury city centre.

Salary and Benefits

The estimated salary for this position is £22,000 - £28,000 per annum, depending on experience. As a Duty Manager, you will receive a competitive salary, plus benefits such as staff discounts and opportunities for professional development.

Job Description

As a Duty Manager at YHA Canterbury, you will be responsible for ensuring the smooth operation of our hostel. This includes managing front desk operations, handling customer queries, and maintaining high standards of cleanliness and safety.

You will work closely with our team to provide excellent customer service and create a welcoming atmosphere for guests. Your duties will include:

  • Managing check-in and check-out procedures
  • Handling customer complaints and feedback
  • Maintaining accurate records and reports
Requirements

To be successful in this role, you will need:

  • A great work ethic and cheery demeanor
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic IT skills and familiarity with point-of-sale systems
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A fun and supportive work environment
  • Staff discounts and perks


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