Hospitality Business Manager

5 days ago


Bristol, Bristol, United Kingdom Zerodegrees Full time

Zerodegrees Microbrewery in Bristol seeks an experienced and dedicated individual to fill the position of Deputy Manager. This key role involves supporting the General Manager in overseeing daily brewery operations, ensuring exceptional customer service, and driving business growth.

Responsibilities:
  • Brewery Management: Collaborate with the General Manager to manage all aspects of brewery operations, including bar service, food service, brewery tours, and events.
  • Team Development: Supervise and motivate team members, providing training, guidance, and performance feedback.
  • Customer Satisfaction: Foster a welcoming and enjoyable atmosphere for guests, addressing any concerns promptly and professionally.
  • Sales Promotion: Drive sales growth through effective marketing and promotional strategies, while maintaining cost control and maximizing profitability.
  • Inventory Management: Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing wastage.
  • Regulatory Adherence: Ensure adherence to all health and safety regulations, licensing requirements, and company policies.
Requirements:
  • Experience: Minimum 3 years of experience in a supervisory or management role within the hospitality industry, preferably in a brewery or similar setting.
  • Beer Knowledge: Strong understanding of craft beer, brewing processes, and beer styles.
  • Leadership Skills: Proven ability to lead and inspire a team, delegate tasks effectively, and provide constructive feedback.
  • Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service.
  • Problem-Solving: Ability to identify and resolve operational issues efficiently and effectively.
  • Financial Acumen: Strong financial skills, including budgeting, cost control, and sales analysis.

Competitive salary £40,000-£55,000, plus benefits.


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