Technical Support Leadership

4 weeks ago


London, Greater London, United Kingdom Crane Venture Partners Full time
Job Summary

We are seeking an experienced Technical Support Leadership professional to join our team as a Support Operations Manager. In this role, you will be responsible for leading a high-performing customer support team, improving key performance metrics, and ensuring cost-effective and high-quality service from outsourcing partners.

You will work closely with cross-functional teams to identify recurring user issues and create solutions to remove them, and collaborate with product teams to automate and productize key customer support processes.

Estimated salary: $130,000 - $160,000 per year.



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