Technical Support Leadership Position

3 days ago


London, Greater London, United Kingdom TalentSpa Recuitment Full time

At TalentSpa Recruitment, we are seeking a highly skilled and experienced Product Support Manager to join our team in York. As a key member of our team, you will play a critical role in delivering exceptional technical service to our customers.

Job Description

The successful candidate will be responsible for managing and developing the Product Support Team, consisting of Sales and Applications Engineers. This will involve efficiently scheduling team members to provide comprehensive support via phone, email, and chat, guiding the team through complex technical inquiries, and collaborating with sales and marketing to identify customer needs and improve the overall customer journey.

You will also define key performance indicators to monitor progress and participate in events that showcase our amazing products. This is a full-time position, working Monday to Friday.

Requirements
  • A degree in engineering, physics, mathematics, or a related hard science
  • A minimum of three (3) years' experience in technical sales and/or product support
  • Proficiency in optical engineering concepts; optics industry experience preferred but not essential
  • Proven leadership skills to build and manage effective, diverse teams
  • Fluent in English; additional language skills preferred
Benefits
  • Competitive salary (£40,000 - £60,000 per annum)
  • Company pension scheme
  • Private medical and dental insurance
  • Cycle to work scheme
  • Subsidised gym membership
About Us

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state-of-the-art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off-the-shelf optical components and customised solutions.

We are proud to offer a dynamic and supportive work environment, where our employees can grow and develop their careers.



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