Personal Assistant

3 weeks ago

London, Greater London, United Kingdom Pendragon Group Full time

Unlock Your Potential as a Personal Assistant

Join our revolutionary retail team at Pendragon Group as a Personal Assistant, where you'll be a vital member of our Genesis luxury car brand team. Collaborate with one of the most innovative and esteemed brands in the industry, executing the sales process from initial enquiry to aftercare, delivering exceptional experiences to all our customers across the United Kingdom.

Your Key Responsibilities:

  • Showcase an in-depth understanding of our brand's exclusive market position, products, and services while representing it with pride and excellence, ensuring the customer is fully informed of all offers.
  • Proactively generate new customer enquiries by identifying business opportunities and building strong personal and professional relationships.
  • Create exceptional experiences for our customers, from the moment they make initial enquiry all the way through to aftercare.
  • Drive brand awareness through social media, events, and online presence while keeping our customers informed of brand and product news/developments, ensuring their Genesis experience is always current and exciting.
  • Meet the required standards for providing fair financial advice and services to our customers, adhering to FCA regulations.

What We're Looking For:

  • Proficiency in curating unforgettable customer experiences, coupled with a relentless drive to consistently surpass sales and aftercare targets.
  • Expertise in managing brand awareness, demonstrated through the orchestration and promotion of events that resonate with luxury target audiences, thereby enhancing brand recognition.
  • Excellent verbal and written communication skills with the ability to effortlessly build trust and rapport, which is at the heart of our customer relationships.
  • Familiarity with products and services within the automotive and retail landscape, preferably within luxury brands.
  • Confidence and experience with computer systems, and hold a full UK driving licence – you will be attending various events and customer meetings across the UK.
  • Passionate for our industry, the people who work in it, and the people we serve.
  • Commitment to doing the right thing, and treating our customers fairly, continuously learning to ensure you build your level of knowledge to be able to work in a regulated environment.

About Pendragon Group:

We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life's fullest potential.

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