Duty Manager

2 months ago


Wembley, United Kingdom Accor Hotels Full time
About the Role

We are seeking a skilled Duty Manager to join our hotel operations team at Accor Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and driving hotel performance.

Key Responsibilities
  • Oversee daily front desk operations, ensuring prompt and friendly service to guests.
  • Manage room sales, up-selling opportunities, and adhere to financial procedures in accordance with Accor guidelines.
  • Maintain high levels of customer satisfaction through effective handling of inquiries and complaints.
  • Coordinate VIP room inspections and ensure smooth check-in and check-out processes.
  • Supervise Front Office Assistants and conduct regular briefings to maintain high standards of performance.
Requirements
  • Prior experience in hospitality, preferably in a Duty Manager or similar role.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional customer service.
  • A current unrestricted Provisional or Full Driver's Licence is preferred.
What We Offer

As a valued member of our team, you can expect:

  • A competitive estimated salary range of $55,000 - $65,000 per annum, depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment that fosters growth and collaboration.


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