Customer Service Coordinator
2 months ago
We are seeking a highly skilled and experienced After-Sales Administrator to join our team at Allstaff Recruitment. Our client is a reputable manufacturer and supplier of construction equipment on a national and international scale.
Key Responsibilities:
- Ensure maximum commercial recovery from service engineers' times.
- Minimise work-in-progress stock levels.
- Liaise with service engineers to ensure seamless communication and efficient workflow.
- Maintain accurate and up-to-date records of invoices, warranty renewals, and service contract renewals.
- Process day-to-day invoicing and ensure timely payment.
- Input engineers' times to build up the cost bases for invoices and for payroll purposes.
- Represent the company at exhibitions and events, both on-site and potentially overseas.
- Provide administrative support to the team, including reception duties.
Requirements:
- Proven experience in administration, customer service, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Attention to detail and ability to maintain confidentiality.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a reputable and growing company in the construction equipment industry.
- A dynamic and supportive team environment.
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