Customer Service Coordinator

2 months ago


Biggleswade, Central Bedfordshire, United Kingdom Allstaff Recruitment Full time

We are seeking a highly skilled and experienced After-Sales Administrator to join our team at Allstaff Recruitment. Our client is a reputable manufacturer and supplier of construction equipment on a national and international scale.

Key Responsibilities:

  • Ensure maximum commercial recovery from service engineers' times.
  • Minimise work-in-progress stock levels.
  • Liaise with service engineers to ensure seamless communication and efficient workflow.
  • Maintain accurate and up-to-date records of invoices, warranty renewals, and service contract renewals.
  • Process day-to-day invoicing and ensure timely payment.
  • Input engineers' times to build up the cost bases for invoices and for payroll purposes.
  • Represent the company at exhibitions and events, both on-site and potentially overseas.
  • Provide administrative support to the team, including reception duties.

Requirements:

  • Proven experience in administration, customer service, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • Attention to detail and ability to maintain confidentiality.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a reputable and growing company in the construction equipment industry.
  • A dynamic and supportive team environment.


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