Sales and Operations Coordinator
4 days ago
Are you a motivated and experienced leader looking for a new challenge?
We have an exciting opportunity for a Senior Customer Service Coordinator to join our busy and dynamic team based in Wakefield.
About the Role:
- As a Senior Customer Service Coordinator, you will lead a team of Customer Service Administrators, providing guidance and mentorship to ensure seamless customer experiences.
- You will develop and implement effective strategies to resolve customer inquiries and complaints in a timely manner.
- Collaborate with the operations team to optimise order processing, invoicing, and delivery booking processes.
Responsibilities:
- Lead and mentor a team of Customer Service Administrators.
- Resolve customer inquiries and complaints in a timely manner.
- Develop and implement effective strategies to improve team performance.
Requirements:
- A proven track record in a customer service leadership role.
- Exceptional problem-solving abilities, with a customer-focused approach.
- Strong organisational and time management skills, with proficiency in Microsoft Office and experience using ERP systems.
What We Offer:
- A competitive salary of up to £30,000 per annum.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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