Airport Operations Manager

3 days ago


London, Greater London, United Kingdom Gulf Air Group Full time
About the Role

The Airport Operations Manager will oversee various customer handling areas of airport operations, ensuring the highest standard of service and adhering to safe & secure working procedures. This role is ideal for a seasoned professional with a minimum of 5 years of relevant experience in contract management and customer service.

Responsibilities
  1. Oversee all customer handling areas, including check-in, departure gate, transit, and arrival, ensuring accurate and prompt execution by company staff and Handling Agent Staff.
  2. Assign pre-flight duties to staff and conduct de-briefing sessions to discuss discrepancies.
  3. Direct Check-in staff in handling passengers with irregularities, invalid documents, etc., and direct them in dealing with excess baggage charges.
  4. In cases of Denied Boarding, guide Check-in staff and deal with passengers, ensuring updates to SSCI for downgrading or offloading customers.
  5. Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airline staff.
  6. Ensure adherence to Company Policy and local policies for handling delayed services, providing assistance to delayed passengers during such times.
  7. Evaluate the output of handling agents against company standards and contractual agreements.
  8. Maintain strict adherence to company safety and security standards.
  9. Ensure compliance with Company Regulations regarding lost/found/damaged baggage, keeping time constraints in mind.
  10. Verify that staff adhere to company uniform standards on shift.
  11. Monitor stationery stock levels and oversee distribution.
  12. Prioritize quality service to V.I.P.s, unaccompanied children, etc. in arrival, departure, and transit areas, coordinating with Lounge staff.
  13. Liaise with Duty Manager/Airport Manager to upgrade A/C equipment as needed for sales optimization.
  14. Communicate with Airport Support Unit/WWCC for VCRS updates in case of misconnections involving rerouting.
  15. Track catering figures and notify the catering unit ahead of time to prevent wastage.
  16. Perform any additional tasks assigned by the Airport Manager.
  17. Encourage GHA staff to sell more ancillaries and generate revenue.
  18. Brief DMs/APM daily on GHA shortfalls.
  19. Monitor ramp activities.
  20. Review GSRs and address issues with the APM.

This role offers an attractive salary package, commensurate with qualifications and experience, estimated at approximately $60,000-$80,000 annually.



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