Airport Operations Manager
3 days ago
The Airport Operations Manager will oversee various customer handling areas of airport operations, ensuring the highest standard of service and adhering to safe & secure working procedures. This role is ideal for a seasoned professional with a minimum of 5 years of relevant experience in contract management and customer service.
Responsibilities- Oversee all customer handling areas, including check-in, departure gate, transit, and arrival, ensuring accurate and prompt execution by company staff and Handling Agent Staff.
- Assign pre-flight duties to staff and conduct de-briefing sessions to discuss discrepancies.
- Direct Check-in staff in handling passengers with irregularities, invalid documents, etc., and direct them in dealing with excess baggage charges.
- In cases of Denied Boarding, guide Check-in staff and deal with passengers, ensuring updates to SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airline staff.
- Ensure adherence to Company Policy and local policies for handling delayed services, providing assistance to delayed passengers during such times.
- Evaluate the output of handling agents against company standards and contractual agreements.
- Maintain strict adherence to company safety and security standards.
- Ensure compliance with Company Regulations regarding lost/found/damaged baggage, keeping time constraints in mind.
- Verify that staff adhere to company uniform standards on shift.
- Monitor stationery stock levels and oversee distribution.
- Prioritize quality service to V.I.P.s, unaccompanied children, etc. in arrival, departure, and transit areas, coordinating with Lounge staff.
- Liaise with Duty Manager/Airport Manager to upgrade A/C equipment as needed for sales optimization.
- Communicate with Airport Support Unit/WWCC for VCRS updates in case of misconnections involving rerouting.
- Track catering figures and notify the catering unit ahead of time to prevent wastage.
- Perform any additional tasks assigned by the Airport Manager.
- Encourage GHA staff to sell more ancillaries and generate revenue.
- Brief DMs/APM daily on GHA shortfalls.
- Monitor ramp activities.
- Review GSRs and address issues with the APM.
This role offers an attractive salary package, commensurate with qualifications and experience, estimated at approximately $60,000-$80,000 annually.
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