Club Host Manager

4 weeks ago


London, Greater London, United Kingdom The Ned Full time
Club Head Host

As a Club Head Host at The Ned, you will be the first point of contact for our members and guests, setting the tone for their experience in our exclusive club spaces. You will lead a team of hosts to provide a warm welcome, handle member requests, and collaborate with our membership relations team to deliver exceptional hospitality.

Key Responsibilities:
  • Lead a team of hosts to welcome and settle members and guests
  • Handle member requests and queries regarding their reservations
  • Collaborate with membership relations team to provide an amazing experience
  • Build rapport with members over time, learning their preferences and storing information on our reservations system
  • Set management and service teams up for success by providing key information about guests
What We Offer:
  • Salary of 18.25 per hour (including service charge)
  • Bonus of up to 1,000
  • Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
  • Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
  • Exclusive rates at The Ned for staying and eating for you, your family and friends
  • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
  • Your birthday off, after a year of service and more holiday after five years of service
  • Paid volunteer day
  • Refer a friend scheme of up to 1,000
  • Regular social events, including an annual pool party
  • Employee assistance program - 24/7 advice and support
  • Reward and recognition initiatives

The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be eligible for this role.


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