Retail Consultant

2 weeks ago


South Hams, United Kingdom The Estée Lauder Companies Inc. Full time

We are seeking a talented Retail Consultant - Skincare and Makeup to join our dynamic team at The Estée Lauder Companies Inc. As a key member of our sales team, you will be responsible for providing exceptional customer experiences that exceed expectations.

As a Retail Consultant - Skincare and Makeup, you will be passionate about beauty, creating an exceptional customer experience that makes your client feel valued, respected, connected, and confident while selling our market-leading products across skincare, makeup, and fragrance. You will ensure that each customer has a unique and inspirational in-store experience that educates, inspires, and surprises & delights them. While working with the rest of your dynamic team, you will help create a visually appealing shopping environment by maintaining high standards of visual merchandising.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that each customer feels valued, respected, connected, and confident
  • Sell our market-leading products across skincare, makeup, and fragrance, recommending custom-fit routines to meet individual client needs
  • Help create a visually appealing shopping environment by maintaining high standards of visual merchandising
  • Work collaboratively with the rest of the sales team to achieve sales targets and deliver exceptional customer experiences
  • Develop and maintain relationships with clients, ensuring that they feel valued and supported

Requirements:

  • A passion and energy to provide inspirational, authentic, and personalised customer service
  • A desire to understand your client's skin and makeup goals to confidently recommend custom-fit routines.
  • An approachable and friendly personality
  • Confidence in speaking to customers, getting to know them, and understanding their needs to best cater to them
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance.
  • Previous retail industry/customer services experience is beneficial
  • Proof of right to live and work in the country


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