Change Management Analyst

2 weeks ago


Bristol, Bristol, United Kingdom Kensington Mortgages Full time

Job Description

We are looking for a skilled Change Management Analyst to join our team at Kensington Mortgages. As a key member of our change management team, you will be responsible for ensuring seamless implementation of business changes and projects.

Key Accountabilities

  • Develop and own comprehensive testing documentation, reflecting all agreed requirements and process objectives.
  • Define test scope, approve scripts, and coordinate resource needs for deployment with subject matter experts.
  • Lead user acceptance testing, educating end-users on approved business requirements and solution documentation.
  • Ensure changes function as expected throughout pre-implementation and UAT execution phases.
  • Identify and communicate risks or impacts to project leads.
  • Coordinate training and support with the Learning and Development Team, ensuring colleagues understand changes before implementation.
  • Provide clear communication across the business before, during, and after implementation to drive engagement and smooth transitions.
  • Validate successful implementation through virtual floor walking, triage, and issue tracking.
  • Conduct post-implementation reviews to assess impact on resources and customers.

Salary and Benefits

We offer a competitive salary range of £45,000 - £60,000 per annum, along with a comprehensive benefits package, including pension scheme, life assurance, and private healthcare.

About Us

Kensington Mortgages is a leading specialist mortgage lender, committed to providing innovative solutions to those who don't fit traditional criteria. We value diversity and equal opportunities for all employees, and we're dedicated to creating an inclusive culture that supports everyone's growth and well-being.

Requirements

  • Minimum 2 years' experience in a financial services organization.
  • In-depth knowledge of UK financial regulations, including MCOB, ICO, and OFCOM.
  • Experience working with multiple teams to deploy projects.
  • Strong analytical skills, producing, analyzing, and interpreting data for actionable recommendations.
  • Self-motivated with excellent influencing skills, engaging people at all levels.
  • Exceptional problem-solving and decision-making abilities.
  • Team player delivering results in fast-paced environments.
  • Advanced proficiency in Microsoft Office applications.


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