Financial Services Representative
3 weeks ago
An exciting opportunity has arisen for an experienced Financial Services Representative to join our team at DA Financial Trading Recruitment. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients.
The successful candidate will have a basic salary of up to £35,000, plus bonus and benefits. The role offers a permanent position with one day per week working from home.
We are seeking a highly skilled individual with previous experience in a customer support role and fluent level Italian literacy. Ideal candidates will have worked within the Financial Services industry in a similar role.
Key Responsibilities:
- Deal with day-to-day customer queries in a prompt and professional manner.
- Respond to incoming emails, chat, phone calls and technical issues via remote support and one-to-one sessions.
- Support clients with opening accounts, amending and maintaining client records so the company's records are accurate.
- Dealing with complaints of a varying nature promptly and effectively.
- Help and support customers in understanding terms, conditions, and procedures.
- Liaising with all departments to resolve issues, coordinating communication internally and externally.
Requirements:
- Previous experience in a customer-related/support function.
- Knowledge and experience of financial markets is a plus.
- Computer literate in Microsoft Office packages, particularly Excel.
- Experience using MT4/MT5 platforms is a plus.
- Excellent English and Italian, both written and spoken.
The estimated salary for this role is around £35,000 per annum, depending on experience.
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