Field Service Technician

2 months ago

York, York City, United Kingdom Routeware, Inc Full time

Job Summary:

The Field Service Technician - Installation and Support Specialist will be responsible for installing computer systems and hardware components on large commercial trucks, as well as providing technical assistance to the technical support team. This role requires strong troubleshooting skills, excellent communication skills, and the ability to work well with a team.

Key Responsibilities:

  • Installation and Troubleshooting: Install computer systems and hardware components on large commercial trucks, troubleshoot and resolve installation issues in a timely and professional manner.
  • Technical Assistance: Provide technical assistance to the technical support team, assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
  • Return Material Authorizations: Process return material authorizations (RMAs), efficient administration of work, both internally and externally (paperwork and record keeping).
  • Unit Repairs: Perform unit repairs, both hardware and software, including troubleshooting and clearly communicating with development engineers any issues/bugs found.

Requirements:

  • Knowledge and Skills: Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles, solid track record of high-quality electronics installations, high degree of personal motivation, initiative, and flexibility.
  • Experience: Experience with troubleshooting computer hardware and software, proven ability to work well with a team, experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
  • Education and Certifications: Bachelor's degree in Computer Science, Electronics, or related field, or equivalent experience.

Preferred Qualifications:

  • Technical Skills: Experience with CRM software, ideally Salesforce, experience with Microsoft and Google Office Suites.
  • Soft Skills: Exceptional verbal and written communication skills, tech savvy, creative problem solver, able to learn quickly, multi-task, and manage time efficiently.

Benefits:

  • Flexible Working Hours: Flexible working hours to accommodate the needs of the team and the company.
  • Sick Pay: Comprehensive sick pay policy to ensure employees receive the support they need when they are ill.
  • On-Site Parking: On-site parking available for employees.
  • Company Pension: Company pension scheme to provide financial security for employees in retirement.

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